How can I make a deposit?
Once logged in, hover on the top right button for the menu to slide out. Click Wallet > Deposit. “How can I make a deposit?”
I lost access to my primary 2FA device, how can I disable the current 2FA?
If you have lost access to your primary 2FA device, please refer to the article “If you lost the two-factor authentication (2FA)”.
How do I check my funds?
Once logged in, hover on the top right button for the menu to slide out. Click Wallet. ”How do I check my funds?“
My account is locked, what can I do?
You can try using the “Forgot password” function to unlock your account and reset your password.
Why can’t I upload my ID card or driver license for KYC application?
We currently only accept ID card and driver license for certain countries. If ID card or driver license is the common file format in your country, yet is not available in our exchange for now, feel free to contact Support (firstname.lastname@example.org) and let us know.
Can I deposit fiat from a bank or from my credit card?
It is not available to deposit fiat for now.
Why are the withdrawal fees so high?
The withdrawal fee needs to cover internal transfer fees between our deposit wallets and hot/cold wallets. Taking ERC20 tokens as an example, we actually cover mining fees when our users' account has no ETH. Please note that we don't profit from withdrawal fee, all we are trying to do is not to lose money. ”What are the withdrawal fees?“
I have 2FA enabled on my current device and want to switch it to a new device. What should I do?
If you have 2FA enabled on your current device, and wish to switch it to a new device, please refer to the article “Changing two-factor authentication(2FA) access between devices”.
How much trading-fee does COBINHOOD charge?
COBINHOOD does not charge any trading fees for spot trading. COBINHOOD is a zero-fee exchange platform.
What are the privileges of COB token holders?
The privileges of COB token holders include: Getting future ICO tokens COBINHOOD underwrites at significantly lower rates, 50% off for using COB as a withdraw fee, 25% off for using COB as funding fee and COB Points etc. COBINHOOD will make efforts to maximize COB token holder’s benefits. There may be more privileges for COB token holders in the future.
If you have any questions about the API, please join COBINHOOD’s official Telegram API Group at https://t.me/cobinhood_api.